Bring Ebaybanned + Ehobbyasia to Canada (2 question survey)
 

Hey guys,

Just wondering what you purchase from these sites so that perhaps I could offer the same products here in Canada with of course more timely service with less hiccups.

2 question survey link:
http://FreeOnlineSurveys.com/renders...i4tw508s495242

Thanks :)
Karnage

YES YES YES

If you can match Ebaybanned's prices (including the free shipping) then yes I am interested lol! Otherwise the cost savings are worth the little headaches.

Yes anytime!

shouldnt be too hard so I would say do it :D Not that I buy from anyone else other than our local guy anymore (our local field owner can get in all the stuff that the ebay guys have for sale and I've saved close to $750 ordering around $2,000 in the last few months by buying local rather than from ebay)

As long as the quality of product and prices are the same / comparable, all you need to do is provide decent customer service and you will be successful.

To be perfectlt honest, several sellers offer the same / similar products for similar prices, but you need to do that little bit extra to get customers. I think these are the key factors:

- having good variety of items in stock / on hand
- good communication
- honest shipping / handling charges (EBB is free, so you need to factor that in)
- realistic shipping times
- tracking numbers (ahem... that actually work)

EBB has missed out on so much of my money, they have no idea the customers they could gain if they had better communication and service...

Especially if you can bring in the random bits that most of the smaller sites don't have.

I looked into but from Ebaybanned wholesale. Problem being is their wholesale prices are crap and I just couldn't compete with their prices and the free shipping....

I'd be willing to add up to 25% on EB's prices if you don't have the save fucked customer service.
I'd be willing to go par with eHobby's price because I don't want to leave them, but I'd encourage a local dealer without added cost.

In both case, I'd be willing to add up to 100% on both's prices for restricted items.

- Will be the same products
- good variety of items in stock will come over time, as this will be my first major order I will need an idea of what Canadians want so that I can focus the little cash I have going to this
- good communication isn't a problem, my current job and Velocity Arms allow me to work from home as well as an iphone in my pocket at all times will immediately alert me of any new emails.
- realistic shipping times wouldn't be a problem using both regular post and xpresspost within Canada.
- honest shipping charges, I try to estimate exactly but I also factor in the costs of the packing material which is usually around $1-2 per order.
- tracking numbers aren't a problem either, they work instantly in Canada. I don't receive it until the item is actually added into the system unlike HongKongpost (I've done thousands of ecommerce transactions from HK and know how their system works pretty well)

I can guarantee you better customer service, thats what would differentiate my business from theirs, at least for Canadians and perhaps some Americans. Hell I know that I probably won't be able to compete on par with their prices but my services would offer less headaches and be in country. Whether or not that difference in service is worth the 10-25% price increase over those guys in HK is up to the individual customer. Which of course I am glad you said it would be in your case :)

Restricted items wouldn't be considered in this.

Good thing I wouldn't be getting them from ebaybanned :)

it's not just FROM them but being able to match their prices. Remember that their free shipping can save some money for people, that is what I meant about being hard to compete with.

Their $50 item with free shipping means you need to charger $40 for said item with $10 shipping to be even (with your better customer service and same country being the deciding factor for the buyer).

Their shipping isn't free, its' just included in their prices. I could do the same but unfortunately Canada post doesn't offer the same pricing scale as Hong Kong post does. I am well aware of their practices

If you're doing it, I'm going to be at your store often. :D

DO IT!

If you can bring in Ehobby stuff with only a slight price boost and reasonable i would definitely be interested,
I find a lot of the time the shipping on an eHobby item can be 50% percent of the cost, especially gear!

A toronto store would be nice. I wouldn't mind paying 10-15% more as long as I know the items will come in faster not 2 weeks+. Its like express shipping and I hate waiting :(

Carl

I'm in B.C but I'm going to put a order for ak parts to eb baned, but if your setting it up I'll wait.

I am in, and wouldn't mind paying up to 20% extra to get a better customer service and faster delivery.

If it's like this way, we will get orders wtth no problems and reducing problems with EB.

Poll completed.

I would buy Ebaybanned items, but probably not Ehobby items unless they were the same price or a tiny bit more.
My reasons are: first, Ebaybanned is a nightmare to deal with and I will never order from them again. Second, any reasonable markup would be fine with me to avoid the horrible thing they call customer service and actually shipping your items sooner than a few weeks after you buy them.
My reason for Ehobby items is that I've had nothing but good experience and good customer service from them, and I've ordered a LOT of shit from them. Their shipping times are also decent (7-10 business days, everytime).

Looking pretty promising so far, you guys are telling me you tend to do larger orders which is good news. One of the set backs is that I can't compete with the smaller orders since Canada post's minimum cost for shipping any parcel is $8 Canadian. The money saved on combined orders though will help me stay competitive.

I would much rather buy local.

You would definitely have my business, if your service and response will be what you say.

im in...

Let us know when you have things going. I can definitely throw business your way. My friends and I order online a lot, it would be great to get things in country and avoid excessive postage fees.

I think the trick is variety. I omade a 150$ order from ehobbyasia yesterday. Originally, I was on eBay, looking for a 20$ VSR-10 laylax spring.

The search came up with ehobbyasia so I bought the spring from them and then went on to scan the rest of their gear to do one single big order.

I ended up buying a gun bag, a tightbore barrel, 1 more spring and some kind of pouch.

Because ehobbyasia had variety, I ended up buying more then I was expecting (so what else is new).

Good lesson learned. Attract people with some basic stuff and make them spend a lot with a good variety of other gear and parts.

+1 it'll be hard to match the free shipping tho, canadapost's rates are retarded, didn't we go through this when Paul from EBB said he was going strictly wholesale?

lol it's cheaper to order from HK than from some parts of Canada

Amen. And not just postage fees, but the item prices themselves. No disrespect intended to any other retailer, but exactly why should I pay $60 + shipping (sometimes excessive shipping charges) for a GBB magazine in Canada when I can order it from eHobby for $25-30 including shipping?

And that's true for a lot of other parts too. I can order a metal slide for a GBB from any Asian source for under $100 including shipping. The same part costs double that in Canada. As much as I like leaving my money here in Canada, when there's such a wide delta in price and no logical reasoning for it (other than we're being fleeced), I have to go abroad.

^ yup, that's why most sellers in the classifieds make it "buyer pays shipping" instead of just posting a shipping price bcuz it varies from place to place

You missed my point. I wasn't talking about shipping prices. A single GBB mag will cost $5 or less to ship anywhere in Canada via CP. What my point was, why pay $60 + shipping for a mag from a Canadian source when the same one is available for $30 from an Asian source.

that's very true, this coupled with the shipping prices makes for high prices for us consumers

Most retailers except for a few exceptions that will remain unnamed have decent shipping prices. I always buy from airsoftparts.ca. I use standard shipping and usually get my stuff in a day or 2 due to close proximity. Others tend to seriously gouge on their S&H charges in order to make up for their lower 'sticker' prices and give us the impression their items are cheap. Then you hit the checkout and see you're being charged $40 for shipping a couple of small items that actually cost less than $10 to ship.

Well lets make this discussion a lot easier :) I hope

My site will now feature free shipping on all orders and a Quantity discount on your purchase amount, basically the more items you buy the bigger discount you get because shipping costs per item will go down.

An interesting marketing approach.

Yay another place for local pickups.

More feedback would be great :) thanks

Having a retailer that I could talk to on the phone/email to place orders for unique/obscure stuff would be greatly beneficial. Can you imagine how hard it is to describe airsoft parts/gear to someone who doesn't speak english well?

I am willing to take a 20% increase in prices for better, faster local service. How many people have had their piston shred/battery explode/dog shit on their optics, days before a big game?

The shipping idea is a good way to promote team orders.