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Old February 14th, 2013, 09:59   #13
Spartan_Red
 
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Join Date: Dec 2012
Location: Brantford
I just got an onimaru mask delivered two days ago. It cost me $150 US. I was hoping it would look just like on the site... That's not the case. Check it out. It's got some diagonal lines across the teeth. There looks like there was some bleeding going on during the painting. Either that or the guy just painted over another mask. I wrote the owner yesterday. No reply yet. Had intended to use this mask for cqb play at the local paintball arena.

ImageUploadedByTapatalk1360853980.655762.jpg

At this point I'm regretting my purchase. I'm hoping there's a fix.

Update - February 20th, 2013

I must say the customer service at onimaru is awesome. I submitted my complaint through an email available on the site. A guy by the name of "Dave" got back to me immediately and on viewing the pics he requested, asked that I send the mask back for replacement. I sent it on its way just today. Postage at Canada Post was more than expected. The lowest cost with tracking to Bangkok Thailand was $56. He will be reimbursing me via Paypal for the complete cost, and sending a new mask. Pretty amazing!

Last edited by Spartan_Red; February 20th, 2013 at 23:36.. Reason: Update
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