Quote:
Originally Posted by lurkingknight
the ticket system is terrible. They should have 1 guy dedicated to everything not gun related, and if there`s nobody needing gear or parts, he can take a gun customer or whatever, but I waited an hour just to get 2 pouches that had to be retrieved from the back room. There`s not a whole lot of stuff to peruse while on the floor either and you can`t look at or handle anything gun related until your number comes up.
Granted, almost everyone that was there while I was there wanted to look at guns, but there're other customers too.
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+1
Hopefully someone from TA will get on the forum and read this because their ticket system is indeed a horrible idea. Tickets should be for those who want to buy/handle guns, there should be an express lane with an employee dedicated to the sale of parts and consumables. I literally told them this when I went in to the store today, and got the excuse that they were down a staff member...
Regardless,
I waited over an hour in a lineup behind half a dozen first-time airsofters who were all sub 15 years old, and all I wanted was to buy some replacement parts. Even worse, when I was finally served, they didn't even have half the parts I needed. Talk about frustrating. Like I get it... If one employee sells a 15 year-old a gun every 15 minutes, win for them, but this is not customer service.
The ticket system is garbage. Two times people without tickets jumped in front of me to "ask questions" then ended up getting service or buying something. I was angry, but could hardly blame the one guy who jumped in front of me who was only in the store to buy fuses.
TA either needs to change the way they service customer or have all their product out so you can grab what you need and go straight to the register.
From now on I'm just going to visit the candy shop less than 10 minutes up the road.