Revolution Airsoft = Absolutely Ridiculous

[tysaa]

So in December I finally decided to go ahead and purchase the WE Tech HK 4168 from Revolution Airsoft. The shipping was pretty quick as I received the package from Calgary, Alberta to Waterloo, Ontario within 4 days of purchasing it.

But as I opened the box the rifle fell into two pieces. I emailed them about it and they told me to send the gun back to Calgary and they would take a look at it. The tracking info says that it arrived on December 27th and they attempted to deliver it but no one was there to receive it. So I emailed them telling them about the situation and the response I received was that they would "get someone to pick it up as soon as possible". After a month of dealing with Canada Post, it was finally shipped and was successfully delivered to the address they provided me with.

Since then I have not received any response. I have emailed them countless times using a variety of departments, such as their sales/general, and have gotten no response at all. So now i'm $500 bucks out with no gun

Anyone had a similar experience and have any advice?

[Phileas Fogg]

Viking had the exact same experience. He started a thread about it.

[Shirley]

Looking at their website, they do have a "staff" in Ontario.
Stop e-mailing and call.
If it's business, calling is much more effective.

[Moonschlagen]

Apparently Revolution is super busy so that may be why its taking an unusually long time for a proper response.

[THE BOSS]

they are always super busy.... so they say.

I had a few products shipped - it took long but it arrived well.

But their protective packaging is a joke and the rootcause for such damages...

Postal services are not known for handling bigger boxes with care...

a responsible retailer ensures the goods are protected properly

to me a part of customer Service.

[Styrak]

Did you use Paypal or credit card? If so file a complaint/chargeback. Either that will light a fire under their asses or it will just get you your money back.

[pestobanana]

How long has it been since they picked it up?
When I had a defective gun it took them 3 weeks after receiving it back to ship me out a new one.

[MrBond]

Originally Posted by Phileas Fogg

Viking had the exact same experience. He started a thread about it.

here you go --> http://www.airsoftcanada.com/showthread.php?t=150279

[mrfister]

Originally Posted by THE BOSS

they are always super busy.... so they say.

I had a few products shipped - it took long but it arrived well.

But their protective packaging is a joke and the rootcause for such damages...

Postal services are not known for handling bigger boxes with care...

a responsible retailer ensures the goods are protected properly

to me a part of customer Service.

buddy of mine bought something from them that showed up broken. they blamed the shipper and stuck him with it. dont think i will ever buy from them.

[Spawn28]

Originally Posted by mrfister

buddy of mine bought something from them that showed up broken. they blamed the shipper and stuck him with it. dont think i will ever buy from them.

That's funny they told my buddy the same thing when his showed with every nut and screw loose and the handgrip and motor were laying in the box.

[Nickaayyy]

Kind of wierd, I thought normally they where good with the customer and had no problem for an exchange if it was broken. I may have no choice to buy rom them anyway, they have the best price for my HK416 :/

[chaosrealm93]

sounds like a shifty company..

[Aegiis]

Originally Posted by Nickaayyy

Kind of wierd, I thought normally they where good with the customer and had no problem for an exchange if it was broken. I may have no choice to buy rom them anyway, they have the best price for my HK416 :/

Might be wise to pay a bit more but avoid surprises and unpleasantness...

[Nickaayyy]

Yeah... think i'm gonna search for another place :/

[EpicWindz]

007airsoft.com - got my c8 gun a day after I placed the order! And I didn't pay extra for shipping!