Anyone heard from anyone at Anderson and Anderson?

[dontask]

Originally Posted by ThunderCactus

he DOES have a life outside of airsoft lol

not that theres anything wrong with that

[sticks]

hey fellas. i just have to say that i agree with the poster who said try calling him. it has worked for me and mark didnt have to worry about sending out any emails.

[Kommandant_keen]

To the few that have been bashing his customer service. I ordered the PTW a week ago and he shoots me an e-mail a week later confirming he received the mail order I sent him. Checking the junk-mail boxr may be a wise idea for those claiming he never replies because I nearly missed this one. Anyway since the PTW is supposedly a a pre-order, he got one in on friday that wasn't sold and now there is no months of waiting! No need to worry about customs as it is in his store already. Hope to get it within 2 weeks (1 week to clear the cheque and I'll give it about a week to ship it). I'll officially give him triple positive ratings when it actually arrives at my doorstep without too many signs of in-store fondling but so far so good!

[underground]

I've generally didn't have any issues with ordering from him except when it comes to ordering out-of-stock guns which can take weeks up to months. Maybe I'm just an impatient guy but aren't we all? I kept on emailing him but 1 out of 3 messages got replied back to. I asked him about this and he told me his junk mail picks up a lot of the emails that he recieves. Junk or not, he never checks his junk email. But overall, my guns came in under 2 months as Mark had stated when I first made the purchase.

[glock4life]

I just ordered a TM glock 17 2 days ago. Replied all the emails i sent him almost immediately(faster than 007). Received my tracking number right away. Gun should be here by next week wednesday. Great customer service, great advice, will definitely do business with them again.

[n00b1f13d]

Are they not selling airsoft anymore?

[Krusty]

Great guy I have always found that he has good service.

[snakeeater]

His site said it has 12 g3 mags in stock so i ordered 1. Was supposed to arive on the 18th, 2 weeks later he finally replays and says they are out of stock and says he still has to order some, from hk. That said, i got my first gun from him and it was great. So id give him...
3.5/5

[ThunderCactus]

never rely on his site, with everything else he does you guys are lucky it's updated more than once a month lol
I fully endorse 007 airsoft, so don't be afraid to order from them either

[Cortexburn]

From all accounts...he needs to hire someone to help him out, the only issues I've heard of stem from being too busy to stay on top of things which have lead to miscommunication or lack there of.

[Brian McIlmoyle]

You know we should all be thankfull that there is a retailer that is willing to take the risks in servicing this community and cut the guy some slack.

Order your stuff and wait.

Mark, if you have the time to read this. This is what I recommend.

Because the market is so tight... you will sell everything you bring in..

Don't bother with pre-orders, don't bother with taking orders at all.

Bring in stuff, and post it as in stock in a simple list... People can buy what you have or wait until you feel like bringing in what they want. Don't reserve anything.. sell it all "first come first served"

As far as Customer service goes, Send people one e-mail when their package is shipped.. and forget about it form there.

You are one man... don't try to keep and entire country happy.. keep yourself happy.

[Shane-o-mac]

Mark is the man!!!! I ordered from him 2 times, both times they come. I had some issues with canada post, but other then that I like his service.

[roughshadow]

shane read this

http://www.airsoftcanada.com/showthr...light=addicted

number 36

[lykurgus]

ive ordered two aegs from mark in the last two weeks,, CA scar (black), and a slr 105 full steel,, the website is updated instantaneously.

previous to that i bought a bunch of tm .45s, (9mm is a gun you reload but ala chow yun fat a .45 you just drop and grab another), from him and the same thing, website updates as you buy so i dont understand about other peoples problems.

my scar was late compared to previous purchases because canada post has decided its time to be slow about things for some reason,, and id expect about as much time, ( or whatever gonernment slackers want to call it), to get my CA slr,, but thats really not the biggest worry when dealing with airsoft is it??.

if asked, and i am by people im trying to get infected in the sport, i give a&a the toppest marks, ( no pun intended), for airsoft service and product.

thegreenman,, aka lykurgus on the asc forums,, aka pat hardy who gets messed in hobbies like this from time to time.