Buyairsoft.ca - Customer service horror.

[Crunchmeister]

Well, my first experience with A&A is not all that enjoyable. I received the KJW M9 I ordered today. However, they didn't include the extra magazine that I paid for, and the magazine that came with the gun leaks like mad, and has a broken lip, so it won't hold its BBs. I wonder how long it's going to take Mark to reply to this email and what he will do about it.

On a side note, I also received my package from buyairsoft.ca today. Everything is as it should be. I got everything I ordered and it's all in working condition.

[kalnaren]

Originally Posted by Crunchmeister

Well, my first experience with A&A is not all that enjoyable. I received the KJW M9 I ordered today. However, they didn't include the extra magazine that I paid for, and the magazine that came with the gun leaks like mad, and has a broken lip, so it won't hold its BBs. I wonder how long it's going to take Mark to reply to this email and what he will do about it.

On a side note, I also received my package from buyairsoft.ca today. Everything is as it should be. I got everything I ordered and it's all in working condition.

I had a similar experience with Mark my first time. Over $400 of my order was wrong. Took about 3 months to get it resolved too. Basically, anything I need now I either get from airsoftparts, the ASC classifieds, or 007.

[ThunderCactus]

Well you can't blame Mark for things breaking during shipping, we had a brand freakin new G&P SAM-R come in from hong kong and the reciever was broken in half where the front pin is. And heres the kicker: the box was in mint condition.

[Crunchmeister]

I certainly don't blame Mark for the broken magazine. Shit happens, and I understand that. However, had he filled out the order correctly, I would have had the extra magazine I ordered, and the gun would at least be useable, rather than just a pretty paperweight.

All I expect from him is that he make things right by replacing the broken mag, and send me the extra that I paid for and didn't receive. If he ever answers his emails, that is...

[Comrade Jeff Jamison]

Originally Posted by Azriel_Strife

***Iv'e modified my post because a few details were not accurate, all dates are now accurate.***

Okay, I'm gonna take a moment and review my experience with Buyairsoft.ca because it was a bad one.

Is starts like this. I was browsing thru their selecetions looking for a half descent gun to buy my buddy for his birthday. I ended up getting him the Tactical Force TF7, I must say that it's held up very well for the last month and a bit. I decided I would get myself a CO2 airsoft pistol just as a half assed sidearm to my Kraken (CY.02 Gearbox and 370FPS with.2's) while I was at it and save some shipping. I also ordered a speed loader and a laser. I made my order and the package got to my house in good time 4-5 days.

Took all the stuff out of the box, the TF7 worked flawlessly, the laser worked as expected for 20 bucks (good enough for a pistol), and the speed loader worked too.

The CO2 pistol itself (swiss arms, P2022 CO2) had a large crack in the body and the magazine leaked co2 until it was empty. Took about 5 minutes to empty a brand new cylinder with no shots fired. As far as I'm concerned the crack alone was rediculous, the gun was SOLID, it had to be treated pretty bad to crack like that. So I emailed them immediately about this, only minutes after receiving my package.

Problem #1 occured when I emailed them about the faulty product. I sent 3 emails to them, it was 5 days from the first email I sent before I got a reply.

Problem #2 occured after they emailed me back the info. They gave me the address to ship it to, said to send it back C.O.D. That was all well and good. I sent them the package and it got to Red Deer Tuesday the 9th. I figured I'd have the gun back that week no problem, it's only 2 days to Red Deer with standard shipping. Boy was I wrong, they didn't pick the gun up from their post office until Thursday the 11th. Man was I pissed.

Problem #3 was when I assumed it would get sent out on that same Thursday. I was wrong again. It was sent Friday the 12th. So it should have been here Friday the 19th at the latest. It never showed up.

Problem #4 occured when I emailed them about it not showing up on the 19th. It took until october 24th for them to respond to this. They stated that it was sent out on the 12th, and sent me a receipt of this. My product not showing up is definitely in Canada Post's hands.

One other thing that bothers me, there is absolutely no contact information on their website other than a form you fill out. They do have info@buyairsoft.ca, but Iv'e waited days for a reply from that address. kinda seems fishy having no contact details. I'd like to be able to talk to the guy I'm giving my money to.

I must say that the tardy replies and all this waiting was a less than good experience. They lost alot of customers through this ordeal. All my Club members know of this mix up. However, they did in the end come through for me and send me a little something extra. I got a P90, and a Camo Tac Vest for my trouble.

I am going to inform my group members that they did in the end come through, but it is still no excuse for the service I received. I would have been much happier to be able to use the gun I ordered in the games I missed out on.

Originally Posted by aZn_triXta07

I had issues with BuyAirsoft.ca but they resolved them, even sent me a free gun. I guess it's cause I was the only person promoting them on ASC. Just keep bugging them, threaten to contact RCMP etc.

Well its good that in the end they sent you something extra for your trouble, im sure that theyre are a lot of other places out there that wouldn't even bother to apoligize or anything.

[andrewfool43]

I have actually had great service from buyairsoft.ca. I ordered a AK 47 just to see if it could match some of the higher end guns and it did. Also I ordered it on saturday and it came to my door on that upcoming friday. It was in perfect condition and I've never had a problem with it once.

[kalnaren]

Originally Posted by andrewfool43

....I ordered a AK 47 just to see if it could match some of the higher end guns and it did.....

lolz. Run it for a few years, then see.

[mike909]

I got the same thing

[apothix]

I had a quite pleasant experience with buyairsoft.ca

Before they shut down I bought a cheap $80 spring shotgun. It works fine up to this day and it has been about a year now. I have fired probably about 5000 rounds and it still shoots about 340 (promised 350) but thats still ok to me.
I think that I will deal with buyairsoft.ca

[Crunchmeister]

Originally Posted by apothix

I had a quite pleasant experience with buyairsoft.ca

Before they shut down I bought a cheap $80 spring shotgun. It works fine up to this day and it has been about a year now. I have fired probably about 5000 rounds and it still shoots about 340 (promised 350) but thats still ok to me.
I think that I will deal with buyairsoft.ca

When did buyairsoft.ca shut down? As far as I know, they've been consistently in business. Yeah, their selection bites now, whereas they USED to have some good guns, but they've always been in business.

[pusangani]

Originally Posted by Crunchmeister

When did buyairsoft.ca shut down? As far as I know, they've been consistently in business. Yeah, their selection bites now, whereas they USED to have some good guns, but they've always been in business.

well considering he's planning on getting a Kraken from them when it comes back in stock I think it might be an error

http://airsoftcanada.com/showthread....283#post758283

[hot_shot under fire]

My father has had good and bad times with them. The best hes had was when he got me my grade 8 grad. present- it isn't really mine, but he lets me use it when I feel like it. It came on the night of my graduation and I was pleased to see how well there service is.

Just my 2 cents.

CHEERS!