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January 31st, 2013, 17:16
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#1 |
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Revolution Airsoft = Absolutely Ridiculous
So in December I finally decided to go ahead and purchase the WE Tech HK 4168 from Revolution Airsoft. The shipping was pretty quick as I received the package from Calgary, Alberta to Waterloo, Ontario within 4 days of purchasing it.
But as I opened the box the rifle fell into two pieces.  I emailed them about it and they told me to send the gun back to Calgary and they would take a look at it. The tracking info says that it arrived on December 27th and they attempted to deliver it but no one was there to receive it. So I emailed them telling them about the situation and the response I received was that they would "get someone to pick it up as soon as possible". After a month of dealing with Canada Post, it was finally shipped and was successfully delivered to the address they provided me with.Since then I have not received any response. I have emailed them countless times using a variety of departments, such as their sales/general, and have gotten no response at all. So now i'm $500 bucks out with no gun Anyone had a similar experience and have any advice? |
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January 31st, 2013, 18:00
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#2 |
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formerly Fileasfog
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Viking had the exact same experience. He started a thread about it.
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January 31st, 2013, 18:00
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#3 |
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A-56 aka Mr.Hitman
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Looking at their website, they do have a "staff" in Ontario.
Stop e-mailing and call. If it's business, calling is much more effective. |
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January 31st, 2013, 18:21
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#4 |
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Apparently Revolution is super busy so that may be why its taking an unusually long time for a proper response.
__________________
Primary: ICS M16A3 RAS ICS CXP.08 Secondary: TM Glock 17 |
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January 31st, 2013, 18:29
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#5 |
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Bearer of the blood Hand
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they are always super busy.... so they say.
I had a few products shipped - it took long but it arrived well. But their protective packaging is a joke and the rootcause for such damages... Postal services are not known for handling bigger boxes with care... a responsible retailer ensures the goods are protected properly to me a part of customer Service. |
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January 31st, 2013, 19:34
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#6 |
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Did you use Paypal or credit card? If so file a complaint/chargeback. Either that will light a fire under their asses or it will just get you your money back.
__________________
 Airsoft Sales and Repair/Upgrade Services |
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January 31st, 2013, 20:17
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#7 |
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Squid Porn Superstar, I love the tentacles!
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How long has it been since they picked it up?
When I had a defective gun it took them 3 weeks after receiving it back to ship me out a new one. |
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January 31st, 2013, 20:20
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#8 | |
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formerly tattoodan
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Quote:
__________________
 Team Mandrills |
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February 14th, 2013, 16:09
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#9 | |
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AV Revoked
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Quote:
buddy of mine bought something from them that showed up broken. they blamed the shipper and stuck him with it. dont think i will ever buy from them.
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"and he lay with her in an unnatural way" Herodotus |
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February 14th, 2013, 17:51
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I am manly hear me squeek
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Quote:
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February 14th, 2013, 17:56
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#11 |
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Kind of wierd, I thought normally they where good with the customer and had no problem for an exchange if it was broken. I may have no choice to buy rom them anyway, they have the best price for my HK416 :/
__________________
-KWC P226 X5 -Ra-Tech WE HK416 |
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February 14th, 2013, 18:35
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#12 |
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sounds like a shifty company..
__________________
Deployment Record -Operation Food Drive 2011 |
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February 14th, 2013, 22:01
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#13 | |
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Sgt. Pitbull
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Quote:
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February 14th, 2013, 22:03
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#14 |
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Yeah... think i'm gonna search for another place :/
__________________
-KWC P226 X5 -Ra-Tech WE HK416 |
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February 14th, 2013, 22:30
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#15 |
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007airsoft.com - got my c8 gun a day after I placed the order! And I didn't pay extra for shipping!
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