Do Not Buy From Evike.com - A Cautionary Tale

Gigueand · February 12th, 2007, 10:49

I realize that this may not apply to you good folks in Canada, but I'm posting this across the internet to make sure that it gets heard by Evike.com. Please give it a read. Thanks for your time!

Dear Canada Airsoft Members,

I am writing this today because I want to inform you of a situation which has developed between myself and an online supplier, Evike.com.

I ordered an ICS M4 C-15 (SR-16) from Evike.com around Thanksgiving of 2006. The gun arrived, but had a variety of problems. The major problem appeared to be electrical as the gun would fire, and then stop firing. A bit of jiggling of the wires coming out of the stock would fix
this problem, but it was still a problem nonetheless. In addition, the gun would
sometimes fire fully automatic when set to the semi-automatic mode. After having the gun
and firing probably about 2000 rounds through it, the gun would just whir and not fire.
Eventually it stopped firing altogether. I assumed that this was an electrical problem
again.

In addition, there was some wear and tear on the gun. The black paint near the stock and
grip of the gun was worn away, and the paint on the flash suppressor was also worn. To me
it appears that the gun may have been a store model and was hung on a wall or rack. I
only assume this from where the paint has been rubbed away.

I e-mailed Evike.com and filled out their RMA (return request) form. I returned the gun
to them at a cost of $30 to myself and the gun was in their custody for about five to six weeks. When the gun was returned to me I happily ripped open the packaging, plugged a battery into the gun and pulled the trigger. The gun cycled for one round and then would not fire. I assumed again that this was an electrical problem.

Rather than returning the gun to Evike.com for another six weeks, I opened the gun's
stock and wired Dean's Connectors into place where the tamiya connectors were. This still
did not solve the problem. I assumed that the problem then was with the gearbox and I
took the gun to a local shop, Empire Airsoft. I had the technician there open the
gun to see what the problem was. The problem was in the wiring assembly. He fixed this
problem, but while doing so informed me that the gun had a TURBO 2000 motor and nylon or
plastic bushings.

Hearing this, I was a bit surprised considering that I ordered the new 2006 ICS M4 C-15
with the TURBO 3000, Metal bushings, new wiring, etc, from the Evike.com website. Had I
known that I would be receiving an older model gun I would not have ordered from
Evike.com.

What is puzzling to me is that on their website they list all of their ICS
guns as the new 2006 model with all of the new upgrades. In fact, the box in which my gun
was shipped had a sticker on it identifying the gun as a new 2006 model with all of those
upgrades.

Evike.com’s website states very specifically states that new ICS models come with:

"ICS refer this AEG as a Pre-upgraded EAG because this 2006 model now comes with:

1) New Turbo 3000 Super Torque Motor

2) Precision Cut Reinforced Motor Pinion Gear

3. Precision Cut Reinforced No.1 (Bevel) Gear.

4. Steel Bushing, Made of harden silicon alloy.

5. Low resistance 16-AWG Electric wire. "

http://www.evike.com/Merchant2/merch...y_Code=AEG_ICS

So, after having the gun returned to me by my local shop, I phoned Evike.com and
explained the situation to them. They directed me to fill out an RMA form and send it in
to them with all of the details. I did so and included my original order number and
everything else they requested. In this e-mail I detailed my dealings with the gun, how I had opened the gun and added Dean’s Connectors and how the gun had been repaired by the Empire Airsoft technician. Unfortunately, they e-mailed me back and told me that
they would not allow the gun to be returned for a full reimbursement, but that they would
send me a new motor and metal bushings.

This solution was unacceptable to me, so I e-mailed their ICS supplier in the United States, TeamSD. I explained the situation to one of TeamSD’s representatives and they told me that they would contact Evike.com and look into my claim.

A few days after I spoke via e-mail with the TeamSD representative, I received an e-mail from Evike.com. They advised me to return the gun and that they would send me a new 2006/2007 model ICS C-15.

I followed the directions in their e-mail and returned the gun at a cost to myself of $30.
Today, however, I was phoned by an Evike.com representative who told me that the gun had “cosmetic damage.” I enquired as to what that damage was and was told that the paint on the gun’s grip/stock was worn away. Upon hearing this I informed the representative that that cosmetic damage was mentioned in my original RMA (return request). The damage was present on the gun when I first received it.

The representative informed me that he would have to call me back.

In the end, I ordered a specific type of gun from their website and paid a significant amount for it. The gun they sent me was not the correct model, despite what their website said and what was
labeled on the box. I realize that I voided the warranty by opening up the gun, but had
this not been done there would have been no way for me to tell if the gun was really the
correct model. In the end, finding out that the gun was not the correct model was done
only in a round-about way as I was trying to get the gun to function properly.

Had I known that I would not be getting the latest model (as
was shown on their website) I would not have ordered from them. In addition, while I
returned the gun to be fixed and paid to have it shipped all the way to California, the
gun which was returned to me did not work and I was forced to go to a local shop to have
the problem remedied.

While I am still awaiting a reply from Evike.com concerning this issue, I have also filed a report with a California branch of the Better Business Bureau.

Upon an examination of the Better Business Bureau’s website I noted that Evike.com has a “D” rating.

http://www.labbb.org/BBBWeb/Forms/Bu...nyID=100013774

UPDATE: 2-12-06

The Better Business Bureau got back to me this morning. In their e-mail they informed me of Evike.com's final decision on my problem. This is what was written:

"Initial Response - Posted 2-9-2007

Company states, they have issued a RMA authorized return and have returned a fully functional gun to the customer. Due to the fact that the gun has been altered and had been in the customer possession for over 3 months a refund will not be offered. Please refer to their warranty for information on the terms for refunds.

Initial Response Summary

Company states, the gun has been returned in working condition. No refund per company warranty terms."

Unfortunately, the gun has NOT be returned to me. I have recieved no tracking information of Evike.com and no gun has arrived on my doorstep. Perhaps Evike.com is a bit slow in getting this information to be, but no gun has arrived.

So, in the end, Evike.com decided to not allow me to return the gun as they initially said I could, and they also have not (yet) returned my property to me.

If you have, like me, had problems with Evike.com please report them to the Better Business Bureau so that concerned consumers can have a better record how this business is treating people.

Thank you very much for reading this rather exhaustive post…

If need be I am prepared to post all documentation which I have accumulated from my interactions with Evike.com

HaZarD SFD · February 12th, 2007, 11:07

We dont buy from US manufacturers!

BloodSport · February 12th, 2007, 11:14

I've ordered BB's from them with great service.

GrieverX · February 12th, 2007, 13:12

Yeah this is weird for sure, since I've thus far experienced decent customer service from Evike in ordering AEG parts from them.

Jayhad · February 12th, 2007, 13:32

a guy on my team ordered 2 Pro-win mech boxes from E-vike and paid via Visa 3 weeks ago. They say they never recieved payment but his visa statement clearly states they took the money. They won't ship the mech boxes until they reciev payment. They are no help and their customer service resembles what came out of my ass this morning.

Mapcinq · February 12th, 2007, 13:34

Quote:

Originally Posted by Jayhad

a guy on my team ordered 2 Pro-win mech boxes from E-vike and paid via Visa 3 weeks ago. They say they never recieved payment but his visa statement clearly states they took the money. They won't ship the mech boxes until they reciev payment. They are no help and their customer service resembles what came out of my ass this morning.

LOL

philstructo · February 12th, 2007, 13:44

dude that sucks sue there ass and make them pay

Styrak · February 12th, 2007, 13:56

The credit card company should be able to put some pressure on the company and make them give him his shit. That's why it's good to buy stuff with a credit card. Just tell him to complain to the credit card company.

Pip · February 12th, 2007, 16:24

unless they were taken at customs, i've heard of the CBSA taking mechboxes for some reason.

Goldman · February 12th, 2007, 16:35

Jeeze, thats almost as bad as ASGI gouging us big time on shipping costs.

Red Tiger · February 12th, 2007, 16:41

Quote:

Originally Posted by Jayhad

a guy on my team ordered 2 Pro-win mech boxes from E-vike and paid via Visa 3 weeks ago. They say they never recieved payment but his visa statement clearly states they took the money. They won't ship the mech boxes until they reciev payment. They are no help and their customer service resembles what came out of my ass this morning.

If they paid their order with visa ! Good for them !

After one month or 30 days : they have an option it's called a payment reversal.

It's a kind of consumer protection if after 30 days they didn't received they good, the credit card company will take back the money from the dealer and give it back to you !

You have to call your visa contact, and make the claim..

JF

arman · February 12th, 2007, 17:17

Quote:

Originally Posted by HaZarD SFD

We dont buy from US manufacturers!

he said that hes just spreading the word... should of got a TM or CA

Jayhad · February 12th, 2007, 17:25

Quote:

Originally Posted by Red Tiger

If they paid their order with visa ! Good for them !

After one month or 30 days : they have an option it's called a payment reversal.

It's a kind of consumer protection if after 30 days they didn't received they good, the credit card company will take back the money from the dealer and give it back to you !

You have to call your visa contact, and make the claim..

JF

ya i know I was just pointing out shity customer service from evike.

Gh05t · February 12th, 2007, 19:02

they dont even ship guns to canada do they?

Shrike · February 12th, 2007, 19:16

Isn't what the first guy said in the domain of the FBI?

false advertising, mail fraud something like that?

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February 12th, 2007, 10:49	#1
Gigueand Trader rating Join Date: Jun 2006 Location: MI, USA / Toronto, ON	Do Not Buy From Evike.com - A Cautionary Tale I realize that this may not apply to you good folks in Canada, but I'm posting this across the internet to make sure that it gets heard by Evike.com. Please give it a read. Thanks for your time! Dear Canada Airsoft Members, I am writing this today because I want to inform you of a situation which has developed between myself and an online supplier, Evike.com. I ordered an ICS M4 C-15 (SR-16) from Evike.com around Thanksgiving of 2006. The gun arrived, but had a variety of problems. The major problem appeared to be electrical as the gun would fire, and then stop firing. A bit of jiggling of the wires coming out of the stock would fix this problem, but it was still a problem nonetheless. In addition, the gun would sometimes fire fully automatic when set to the semi-automatic mode. After having the gun and firing probably about 2000 rounds through it, the gun would just whir and not fire. Eventually it stopped firing altogether. I assumed that this was an electrical problem again. In addition, there was some wear and tear on the gun. The black paint near the stock and grip of the gun was worn away, and the paint on the flash suppressor was also worn. To me it appears that the gun may have been a store model and was hung on a wall or rack. I only assume this from where the paint has been rubbed away. I e-mailed Evike.com and filled out their RMA (return request) form. I returned the gun to them at a cost of $30 to myself and the gun was in their custody for about five to six weeks. When the gun was returned to me I happily ripped open the packaging, plugged a battery into the gun and pulled the trigger. The gun cycled for one round and then would not fire. I assumed again that this was an electrical problem. Rather than returning the gun to Evike.com for another six weeks, I opened the gun's stock and wired Dean's Connectors into place where the tamiya connectors were. This still did not solve the problem. I assumed that the problem then was with the gearbox and I took the gun to a local shop, Empire Airsoft. I had the technician there open the gun to see what the problem was. The problem was in the wiring assembly. He fixed this problem, but while doing so informed me that the gun had a TURBO 2000 motor and nylon or plastic bushings. Hearing this, I was a bit surprised considering that I ordered the new 2006 ICS M4 C-15 with the TURBO 3000, Metal bushings, new wiring, etc, from the Evike.com website. Had I known that I would be receiving an older model gun I would not have ordered from Evike.com. What is puzzling to me is that on their website they list all of their ICS guns as the new 2006 model with all of the new upgrades. In fact, the box in which my gun was shipped had a sticker on it identifying the gun as a new 2006 model with all of those upgrades. Evike.com’s website states very specifically states that new ICS models come with: "ICS refer this AEG as a Pre-upgraded EAG because this 2006 model now comes with: 1) New Turbo 3000 Super Torque Motor 2) Precision Cut Reinforced Motor Pinion Gear 3. Precision Cut Reinforced No.1 (Bevel) Gear. 4. Steel Bushing, Made of harden silicon alloy. 5. Low resistance 16-AWG Electric wire. " http://www.evike.com/Merchant2/merch...y_Code=AEG_ICS So, after having the gun returned to me by my local shop, I phoned Evike.com and explained the situation to them. They directed me to fill out an RMA form and send it in to them with all of the details. I did so and included my original order number and everything else they requested. In this e-mail I detailed my dealings with the gun, how I had opened the gun and added Dean’s Connectors and how the gun had been repaired by the Empire Airsoft technician. Unfortunately, they e-mailed me back and told me that they would not allow the gun to be returned for a full reimbursement, but that they would send me a new motor and metal bushings. This solution was unacceptable to me, so I e-mailed their ICS supplier in the United States, TeamSD. I explained the situation to one of TeamSD’s representatives and they told me that they would contact Evike.com and look into my claim. A few days after I spoke via e-mail with the TeamSD representative, I received an e-mail from Evike.com. They advised me to return the gun and that they would send me a new 2006/2007 model ICS C-15. I followed the directions in their e-mail and returned the gun at a cost to myself of $30. Today, however, I was phoned by an Evike.com representative who told me that the gun had “cosmetic damage.” I enquired as to what that damage was and was told that the paint on the gun’s grip/stock was worn away. Upon hearing this I informed the representative that that cosmetic damage was mentioned in my original RMA (return request). The damage was present on the gun when I first received it. The representative informed me that he would have to call me back. In the end, I ordered a specific type of gun from their website and paid a significant amount for it. The gun they sent me was not the correct model, despite what their website said and what was labeled on the box. I realize that I voided the warranty by opening up the gun, but had this not been done there would have been no way for me to tell if the gun was really the correct model. In the end, finding out that the gun was not the correct model was done only in a round-about way as I was trying to get the gun to function properly. Had I known that I would not be getting the latest model (as was shown on their website) I would not have ordered from them. In addition, while I returned the gun to be fixed and paid to have it shipped all the way to California, the gun which was returned to me did not work and I was forced to go to a local shop to have the problem remedied. While I am still awaiting a reply from Evike.com concerning this issue, I have also filed a report with a California branch of the Better Business Bureau. Upon an examination of the Better Business Bureau’s website I noted that Evike.com has a “D” rating. http://www.labbb.org/BBBWeb/Forms/Bu...nyID=100013774 UPDATE: 2-12-06 The Better Business Bureau got back to me this morning. In their e-mail they informed me of Evike.com's final decision on my problem. This is what was written: "Initial Response - Posted 2-9-2007 Company states, they have issued a RMA authorized return and have returned a fully functional gun to the customer. Due to the fact that the gun has been altered and had been in the customer possession for over 3 months a refund will not be offered. Please refer to their warranty for information on the terms for refunds. Initial Response Summary Company states, the gun has been returned in working condition. No refund per company warranty terms." Unfortunately, the gun has NOT be returned to me. I have recieved no tracking information of Evike.com and no gun has arrived on my doorstep. Perhaps Evike.com is a bit slow in getting this information to be, but no gun has arrived. So, in the end, Evike.com decided to not allow me to return the gun as they initially said I could, and they also have not (yet) returned my property to me. If you have, like me, had problems with Evike.com please report them to the Better Business Bureau so that concerned consumers can have a better record how this business is treating people. Thank you very much for reading this rather exhaustive post… If need be I am prepared to post all documentation which I have accumulated from my interactions with Evike.com

February 12th, 2007, 11:07	#2
HaZarD SFD Trader rating Join Date: Sep 2005 Location: Ottawa	We dont buy from US manufacturers! __________________ No Comment.

February 12th, 2007, 11:14	#3
BloodSport Traveling Man Trader rating Join Date: Aug 2001 Location: Moose Jaw, Saskatchewan	I've ordered BB's from them with great service. __________________ Saskatchewan Age Verifier! Contact for more Info.

February 12th, 2007, 13:12	#4
GrieverX Trader rating Join Date: Jan 2006 Location: Coquitlam, "Beautiful" British Columbia	Yeah this is weird for sure, since I've thus far experienced decent customer service from Evike in ordering AEG parts from them.

February 12th, 2007, 13:44	#7
philstructo Trader rating Join Date: Jan 2007 Location: Edmonton	dude that sucks sue there ass and make them pay

February 12th, 2007, 13:56	#8
Styrak Trader rating Join Date: Jan 2007 Location: Saskatoon, SK	The credit card company should be able to put some pressure on the company and make them give him his shit. That's why it's good to buy stuff with a credit card. Just tell him to complain to the credit card company. __________________ Airsoft Sales and Repair/Upgrade Services

February 12th, 2007, 16:35	#10
Goldman Trader rating Join Date: Dec 2001 Location: Toronto	Jeeze, thats almost as bad as ASGI gouging us big time on shipping costs. __________________ Maybe you'll find someone else to help you. Maybe black mesa... THAT WAS A JOKE, ha ha, fat chance. My Buy/Sell 1337ness rating

February 12th, 2007, 19:02	#14
Gh05t Trader rating Join Date: Jan 2007 Location: Brampton, Ontario	they dont even ship guns to canada do they?

February 12th, 2007, 19:16	#15
Shrike ASC Philosopher Trader rating Join Date: May 2004 Location: Ont.	Isn't what the first guy said in the domain of the FBI? false advertising, mail fraud something like that?

Do Not Buy From Evike.com - A Cautionary Tale

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