shootsoft

[robking]

Ok, i bought a gun for my son from these guys, i know little about airsoft, less about this site, but Shootsoft are eally messing me around with delivery, they said 3-5 days when i ordered & paid, now they say 20 business days.
I raised a dispute with paypal, now they don't want to talk.
Anybody had good experience with these guys?

[LeGROS]

Sorry for this long message... I think everyone should know the real story if you want them to respond!!

Since more than a year shootSOFT have always ask for 20 business days, like it wrote on our home page and in our terms and conditions!



Sent: 25 novembre 2008 12:02
To: The real airsoft store
Subject: Enquiry from The real airsoft store


i just made an order & for some reason it came up with my address in Alberta.
Please correct & advise.
Thanks
-----------------------------

Sent: 8 décembre 2008 15:51
To: clearsoft@shootsoft.ca
Subject: FW: order number 450

Please advise, this is a Xmas gift & i need to know if it will make it.
Thanks,
nwp



-------------------------
Bonjour Nev,

Good think to advise us! We will do everything to be in time!

If there is anything that we can help you with, let us know. Thank you very much and looking forward to your reply.



Regards

Christian and Jay
shootSOFT
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Sent: 11 décembre 2008 11:40
To: The real airsoft store
Subject: Enquiry from The real airsoft store


please advise order status, i have already contacted paypal

------------------------

Bonjour,



First of all thanks for your interest to our web store!



You should know, because of the high volume of sales, we ask a delay of 20 business days for every orders we received, stock or not!

If there is anything that we can help you with, let us know. Thank you very much and looking forward to your reply.



Regards

Christian and Jay
shootSOFT


---------------------------

Also was out of home and send also this email!
---------------------------------------------

The comments for your order are
>
> WILL DO EVERYTHINK TO HAVE YOUR ORDER SHIP BEFORE MID NEXT WEEK!
>
>
> Christian


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Sent: 12 décembre 2008 09:00

Subject: RE: Order Update

OK. I have had to raise a dispute with Paypal, & the tracking number you provided
is actually the case number.

I am very disappointed with your operation, if you cannot deliver you need to say so & refund.

Please provide tracking number, if you have actually sent the items.

NWP

--------------------------

Sent: 12 décembre 2008 09:56

Subject: No.450 Order Update

Christian/Jay,
Actually your confirmation e-mail says "products will arrive at their destination within 2 - 5 working days".

You have informed paypal that you have shipped the items but have not provided a valid tracking number through Canada Post.

Have you or have you not shipped the items?

I need to know today or i will order through someone more reliable. This is a Xmas present & i need to have it in time.

Please advise.

Regards,

Nev Parker

---------------------------

We never told paypal the product was ship!!! We told them, you have accept the term and condition of 20 business days before shipping, and you are at the 13th business days!
Your really not helping us to give you a good service with that situation! On our 1st email we told you we will do every think to have your order ship very soon and before the 20 business days. Since you have place a litige with paypal… How do you think we feel on having your order be process sooner!


Regards

Christian and Jay
shootSOFT


-----------------------

Sent: 13 décembre 2008 08:24

Subject: No.450 Order Update

Please cancel this order.

Please refund my credit card.

I need to order from a supplier who can deliver before Xmas.

Please acknowledge that the order is cancelled & that refund is being processed.

Thanks,

Nev Parker

------------------------------

Bonjour,

Like you know and you have accept in our term and condition there is no possibility to have a refund after 10 days, but we could do an exception and give you credit for your order!
And let me know as soon as possible because we now place your order on hold, and it will increasse the delay of shipping!


Regards

Christian and Jay
shootSOFT

---------------------------

Sent: 14 décembre 2008 20:19

Subject: RE: No.450 Order Update

I placed the order 18 days ago & you cannot tell me when you will ship.

Please refund credit card, or i will pursue through Paypal & American Express.

You guys should not be in business.

Thanks.

nwp
----------------------------

You know our term and condition!

http://www.shootsoft.ca/clearsoft/co...fjfu5ubumi6pg6



Regards

Christian and Jay
shootSOFT


----------------------------

Sent: 14 décembre 2008 21:00

Subject: No.450 Order Update

Please answer this question:
Are You:

1) shipping the order?
2) refunding the money?
3) putting the order on hold, until when?

Please advise.

NWP

----------------------------

Please answer this question:
Are You:

1) shipping the order?
No you ask for refund and we have place your order on hold and we have give you new opportunity for your transaction!

2) refunding the money?
Like we have told you, you have accept our terms and condition and we have give you an opportunity for it

3) putting the order on hold, until when?
You have decided what you want to do with your transaction!

Could we remind you if this situation is like this is because you want it!! After few days you told us you were worry to have your order ship before christmast and we do understand that, and we told you we will do everything to have it done and before the delay of 20 business days we always ask like it wrote on our home page, also on our terms and condition you have confirm! For no reason you place this transaction in LITIGE wih paypal! Do you really think now we have the felling to help you?? Next time you need something with someone, try to be more please!!! Now face the situation you have put in place… We are now going to be by the book and go with our terms and conditions!

You know our term and condition!

http://www.shootsoft.ca/clearsoft/co...fjfu5ubumi6pg6



Regards

Christian and Jay
shootSOFT

------------------------

Sent: 14 décembre 2008 22:13

Subject: RE: No.450 Order Update

Under the terms & conditions you can refund in 10 days.

Thank you.

NWP

------------------------

There will be no refund or cancellation on any order after 10 days you have made your final payment!

Date off your paymenet is 11/25/2008 11:43:23
Date of your request
Sent: 13 décembre 2008 08:24

Subject: No.450 Order Update

Please cancel this order.

This more than 10 days!


Regards

Christian and Jay
shootSOFT